These Terms of Service ("Terms") govern your purchase and use of reports, data, templates, and related services (the "Products") provided by StarTorch LLC, a Wyoming limited liability company ("StarTorch," "we," "us"). By placing an order or using our website, you agree to these Terms.
1. The Products
StarTorch provides business information reports containing commercial insurance reimbursement benchmarks derived from publicly available price-transparency disclosures, including machine-readable files published under the federal Transparency in Coverage rule. Products are delivered digitally by email, generally within 24–48 hours (business days) after your order and payment are confirmed.
2. Eligibility
The Products are intended for use by healthcare professionals, practices, and businesses located in the United States. You must be at least 18 years old and able to form a binding contract.
3. No Advice; No Guarantee of Outcomes
The Products are informational tools only and do not constitute legal, tax, financial, billing, or medical advice. Negotiation templates are provided for your convenience; you are responsible for reviewing them and for any communication you send. StarTorch does not guarantee any reimbursement rate, contract change, revenue increase, or other outcome.
4. Data Accuracy
Benchmarks are computed from data published by third parties, which may contain errors, omissions, or outdated information. We apply reasonable processing and quality controls, but the Products are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and accuracy.
5. License and Acceptable Use
Upon payment, we grant you a non-exclusive, non-transferable license to use the Products for the internal business purposes of your own practice. You may share the Products with your professional advisors and with payers in the course of your negotiations. You may not resell, sublicense, publish, or redistribute the Products or build a competing dataset from them.
6. No Protected Health Information
You agree not to submit protected health information (PHI) or any patient or client information to StarTorch. Our Products do not require it. Any such information received in error will be deleted.
7. Orders, Payment, and Renewals
All prices are listed in U.S. dollars. Orders are placed by email to contact@startorch.net. Before you pay, we confirm that sufficient public rate data exists for your requested county; payment is then collected through a third-party payment processor. Single County Snapshot and Negotiation Dossier purchases are one-time payments. The Annual Benchmark Renewal is billed once per year until cancelled; you may cancel at any time before your next renewal date by email. Refunds are governed by our Refund Policy.
8. Intellectual Property
StarTorch retains all rights in its software, methodology, compilations, report designs, and trademarks. CPT® is a registered trademark of the American Medical Association. Payer names are trademarks of their respective owners and are used for identification only; no affiliation or endorsement is implied.
9. Limitation of Liability
To the maximum extent permitted by law, StarTorch will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. StarTorch's total liability for any claim relating to the Products will not exceed the amount you paid for the Product giving rise to the claim.
10. Governing Law
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Wyoming, unless otherwise required by applicable law.
11. Changes and Contact
We may update these Terms from time to time; the effective date above will change accordingly. Questions: StarTorch LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA · contact@startorch.net.